We regularly receive questions about guarantees, our return policy, certain products, product support, payment conditions, etc. On this page you will find a selection of the most frequently asked questions and our answers. Is your question not listed? Please feel free to contact us.
Our products are guaranteed for the use for which they were produced. If a product does not meet what may be expected in any way, you can return it. We will then arrange for a replacement.
If desired, you can make a contract with Halbach Medical. We will respect the agreed conditions for the agreed period.
In consultation with our customer service, the return of incorrectly ordered goods is possible in most cases. It is of course important that the return request is made as soon as possible. For sterile goods, we only take them back if both the inner and outer packaging are undamaged.
Halbach Medical is ISO 9001 and ISO 13485 certified through its parent company Diagramm Halbach.